John & Rachael welcome you to the city of Sarajevo & its ski resorts

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Tour Specialists

Sarajevo Explorer Terms & Conditions

These Terms & Conditions govern all bookings with Sarajevo The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Booking services with the company are currently only available to persons who are at least 18 years of age.


These Terms & Conditions come into force after a payment for a service (tour, trip, package or other) has been paid to and received by Sarajevo Explorer. They are applicable to Sarajevo Explorer organised packages and tours and any, partner tours, excursions or third party services or transfers we arrange on behalf of and at the request of customers.


Hotel Accommodation    



In consideration of the fact that we act only as a booking agent, we cannot accept any liability whatsoever for any problems or property damage that occurs while guests occupy the Hotel Accommodation of their choice.  We accept no liability whatsoever for any aspect of the arrangements including but limited to any services provided by suppliers or the Hotel representatives included on this website and in particular, accept no liability of loss, personal injury/illness or death however incurred.    


Representation of Property:    

Although we endeavour to make sure all photographs and information provided about the quality and facilities of the Hotel Accommodation displayed on the website are correct, we cannot control or prevent changes to the Hotel Accommodation made by the owner/manager. No compensation whatsoever will be payable by us should there be any differences to the Hotel Accommodation upon your arrival, to that shown on the website. All Hotel Accommodation is inspected by us before they are included on the website and any material, structural or other changes to the Hotel Accommodation are updated on the website as necessary, once we have been informed of those changes.




To guarantee the booking of any Sarajevo Explorer organised package or multi-day tour, full payment is required in advance. To secure the package or tour reservation, a non refundable per person deposit is required initially. The balance payment is then due no less than 60 days before the start of the tour or package start date.    


To guarantee the booking of any Ski Day, partner tour, third party service or transfer, deposit payment if required in advance. The balance payment is due in cash (Euro or Bosnian Convertible Mark) to the service provider on the day the service is provided.


An invoice will be sent to you with the amount due & due date, which can be paid via credit or debit card or PayPal.


Cancellation of service by you


If you decide to cancel a Sarajevo Explorer package or multi-day tour after paying the deposit and before the balance payment is paid, the deposit is not refundable. If you decide to cancel a Sarajevo Explorer Package or Tour after the balance payment is paid (for cancellations received less than 60 days before the start of the trip/package), no refunds will be available.


If you decide to cancel the Ski Day, a partner tour or third party service or transfer arranged via Sarajevo Explorer, no deposit refunds will be available.


We strongly recommend that you take out Travel Insurance to protect you against any cancellation costs.    


Cancellation of service by Sarajevo Explorer or Service Provider    


Should we or any third party service provider need to cancel any service booked, we will notify you as soon as possible and refund any money paid.            




Payment of your deposit, balance or full payment represents your acceptance of all services and arrangements made by Sarajevo Explorer upon the express condition that Sarajevo Explorer shall not be liable and does not assume responsibility for any claims, damages, expenses or other financial loss whether to person or property arising out of any injury, accident, death, cancellation, delay, alteration, or inconvenience resulting from any act of omission, commission or inadvertence of any carrier, restaurant or other company or person rendering any of the services included in the arrangements, or caused by weather, sickness, strikes, quarantines or the willful or negligent acts of any other service members or any cause whatsoever beyond the control of Sarajevo Explorer.


To provide some services Sarajevo Explorer uses third party companies who are independent contractors and not agents or employees of Sarajevo Explorer. We accept no liability for the acts, errors, representations, warranties, breaches of negligence of any such suppliers or for any personal injuries, deaths, property damage or other damage or expenses resulting from any services they have provided. We have no liability and will issue no refund of monies paid in the event of delay, cancellation, overbooking or any other cause beyond their direct control.    


Fitness and Travel Insurance


You must be in good health and in reasonably good physical condition for any active activity such as skiing, snowboarding, snowshoeing. We make every effort to ensure a safe and enjoyable trip, but you should be aware that there are certain risks associated with any type of activity and sometimes accidents do happen. Therefore it is essential that you be covered with travel health insurance, which should cover the cost of all medical assistance that you may require while in Bosnia & Herzegovina as well as repatriation costs back to your home country.            


Privacy Policy


Personal information is necessary for the confirmation of the reservation and for further communication. We intend to protect the quality and integrity of your personally identifiable information. We will not provide the personal information of the client to a third party, except to the Hotel Accommodation or other service providers where we have arranged services on your behalf. They are obligated not to disclose or use the information for any other purpose. We can contact you by email to inform you of any promotional activity that we believe would be of interest to you.    


Log Data    


We want to inform you that whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.    




Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.    


Our website uses these “cookies” to collection information and to improve our website. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our website.            




We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.            


Links to Other Sites    


Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.                


Changes to This Privacy Policy     


We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.